Customer Experience Analyst

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience.  With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

ABOUT THIS ROLE

ROLES & RESPONSIBILITIES

• Work closely with business teams to understand ways of working and identify opportunities for improvements and efficiencies
• Collect feedback from teams on requests for changes and gather detailed requirements
• Propose solutions and work collaboratively with the other CXT team members to implement changes to processes and supporting business systems
• Maintain up to date documentation, including business processes maps for major processes handled by teams, user stories for changes introduced by CXT team and configuration documentation for business systems
• Support testing of changes ensuring they are fully evaluated and agreed before deployment
• Work with the Training Lead to produce relevant materials as required to support changes
• Support business teams with implementation of changes, including providing group and one to one coaching and assistance with communications
• Act as first line support for regional business teams, including when onboarding new teams to technology platforms
• Champion and evolve the CXT capability at Ria and Xe. Be a change advocate

POSITION REQUIREMENTS

• Bachelor's Degree in Business Management/Business Administration/Computer Science/Information System
• Evidence of problem solving and providing effective, creative solutions
• Ability to manage conflicting priorities in a rapidly evolving team
• Experience of implementing business changes within or across teams
• Strong stakeholder management at all levels so that collaborative relationships are built rapidly
• Experience in communicating concepts and ideas to stakeholders at all levels, including oral and written presentations
• Experience of working with business process maps
• Able to quickly learn new business functions and identify and map relevant stakeholders
• Desirable: Ability to understand and communicate in English
• Desirable: Good knowledge and understanding of Ria processes and ways of working

• HMO with Medical and Dental coverage from Day 1
• Employee Stock Purchase Plan
• Paid Vacation / Sick Leave
• Growth Opportunities
• Corporate gatherings, team bonding events, and much more!

Ria Money Transfer is an equal opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees. 

Check out our website to learn more about the company at: http://www.riamoneytransfer.com/

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.