New Accounts Analyst
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Location: Lisbon, Portugal
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Description
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
ABOUT THIS ROLE
The New Accounts Analyst mission is to review all the documentation provides by the sales team, ensure that it is in accordance with the Due Diligence procedure and review that all the information is correct so it can be authorized to send to regulators. Will liaise with the sales team by providing the necessary support to achieve the highest number of registrations in a quick, systematic, and accurate procedure.
This position also requires being main point of contact for supporting agents; collect competitor's information. Will liase with sales and revenue teams providing updated information to support company's growth on transactions and revenue.
ROLES & RESPONSIBILITIES
- Review and Approval of Applications: Assess and review applications submitted by the commercial team in AOB, ensuring all criteria and requirements are met before proceeding with approval.
- Onboarding and System Setup for New Agents: Set up and configure new agents in the system after their license is issued by the Bank of Spain, making sure all information is accurately recorded.
- Support for the Commercial Team: Assist the commercial team in meeting their monthly targets for new applications by providing guidance, troubleshooting issues, and helping them to overcome any obstacles that may affect performance.
- Handling Regulatory Requests: Respond promptly and accurately to requests from regulators (Bank of Spain and Bank of Portugal) regarding additional documentation. This includes gathering, verifying, and submitting the required documents.
- Creating User Accounts for Agents: Check that all necessary documents are in place before requesting the creation of user accounts for agents through the HelpDesk team.
- Managing Bank Account Updates: Oversee and process requested changes to agents’ bank account details, ensuring all modifications comply with regulatory and internal requirements.
- Issuing YBKs: Generate YBKs for new agents or upon request from the commercial team. When necessary, arrange for their delivery to agents' stores via CTT.
- Unblocking Client Accounts: Review and validate the necessary documentation to unblock client accounts, ensuring all compliance requirements are met before submitting the request to the Compliance Department.
- Customer Support Calls: Take calls from clients who need help understanding why their accounts are blocked. Provide clear explanations and guide them through the next steps.
- Amendments: Make sure all agent details are up to date. This includes changes to phone numbers, email addresses, business ownership, company structure, or address. Confirm that these updates are properly recorded in the system.
- Agent Status Management: Update and maintain agent statuses in the system. This includes closing agent locations or making other necessary adjustments to reflect their current operational status.
- Reporting Closures and Bank Account Changes: Send regular reports regarding agent closures and bank account modifications to the relevant internal teams, ensuring timely and accurate communication of all changes.
- Agent Checklists Records: Keep an organized and complete record of all agent checklists.
- Being main point of support for agents.
- Monthly meetings to review the evolution of each area
- Omnichannel competitor’s information (pricing, rates,etc)
- To attend the customers (agents) in the assigned area.
- To monitor the business evolution of the agents.
- To do periodic reports for the Management
POSITION REQUIREMENTS
- Knowledge of Microsoft Package.
- English is required a third language is a plus.
- Good communication and interpersonal skills.
- Ability to prioritize multiple tasks.
- Great organization skills.
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Do you want to work for Ria Money Transfer?
Be a part of our team that is driven, open, humble and transparent.
