Agent Onboarding Representative
Location: San Salvador, El Salvador
Share:
Description
ABOUT THIS ROLE
Agent onboarding Analyst will serve as a liaison between corporate office and field Sales Representatives to implement our prospective Agent applications. In addition, the ideal candidate will have strong analytical, prioritizing, interpersonal, and problem-solving skills while upholding accuracy in all processed information while adhering to deadlines.
ROLES & RESPONSIBILITIES
- Review and analyze the accuracy information of new applications submitted by sales force
- Process and upload new applications in the system
- Update existing agents' information
- Process Change of owner’s applications
- Update phone, fax and e-mail address of existing agents
- Update bank accounts
- Coordinate the Bank account request for new agents to Finance Operations
- Coordinate the equipment shipping for new agents to Web support
- Notify sales via e-mail about their activations
- Support sales with their applications & questions in a professional manner
- Identify opportunities to speed the review process
- Provide weekly/monthly and quarterly reports of applications processed
REQUIREMENTS
- High school graduate and or some college preferred
- Excellent English and Spanish language skills
- Critical thinking using logic and reasoning to identify information incorrect and provide alternative solutions to move the application to the activation queue
- Uses different techniques to identify possible solutions and panifies next steps.
- Analytical thinking to analyzing information and using logic to address work-related issues and problems
- Aligns individual work activities to the group making sure the applications are no left behind as per AOB policy
- Cooperation with others on the job and displaying a good-natured, cooperative attitude
- Communicates clearly to convince.
- Guide daily work in all AOB queues for the short/mid term
- Attention to detail, learning skills and decision making
- Giving full attention to what other people are reviewing and transferring to QA/Agent Setup
- Job requires being open to change and to considerable variety in the workplace
- Change adaptability and flexibility to work extended hours or weekends
- Greater aptitude for coaching, motivating, and interacting with work teams
- Ability to operate in a team environment
- Be able to communicate via e-mail
- Knowledge of Excel & Word
PERKS AND BENEFITS
- Life insurance
- Partial Medical insurance
- Tuition Assistance
- Employee Stock Purchase Plan
- Growth Opportunities
Check out our website to learn more about the company at: http://www.riamoneytransfer.com/
The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.
Share:
Do you want to work for Ria Money Transfer?
Be a part of our team that is driven, open, humble and transparent.
