Customer Service Representative

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience.  With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

ABOUT THIS ROLE

In this role you would provide information to our customers about their transactions and resolve any queries they have. 

ROLES & RESPONSIBILITIES

• Responding via telephone and email to questions/complaints from global agents or final customers 
  (senders or beneficiaries of money transfers), resolving any issues that arise.
•  Modifying and correcting data from orders processed incorrectly.
• Should analyze the customer problem properly and provide logical solutions.
• Maintaining constant communication with the correspondent (paying agent in country of 
  destination) via telephone or email in order to resolve complaints.

POSITION REQUIREMENTS

• Good knowledge of MS Office and Internet Explorer.
• Motivated, high-energy person.
• Strong collaboration skills.
• Excellent oral and written communications skills in French and German fluency required.
• Detail oriented, Efficiency, Flexibility, Adaptability, Teamwork.
• Must be able to work a hybrid schedule (8-5).

PERKS & BENEFITS

• Medical, Dental & Vision Insurance
• Employee Stock Purchase Plan
• Paid Vacation / Sick Leave
• Hybrid Work Schedule
• Growth Opportunities
• Corporate gatherings, team bonding events, and much more!

Ria Money Transfer offers a competitive salary and benefits package.  Actual compensation is based upon factors such as the candidate’s skills, qualifications, and experience.  In addition, Ria Money Transfer offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental and vision benefits, Paid Vacation/ Sick Leave and more. 

Ria Money Transfer is an equal opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees. 

Check out our website to learn more about the company at: http://www.riamoneytransfer.com/

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.