Director Operations
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Location: Metro Manila, Philippines
Description
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
ABOUT THIS ROLE
Our Manila operation serves as a vital shared service hub for the division, servicing Agents, personal and corporate customers globally. The Director of Operations is responsible for managing the resources of the Manila hub and as required, supports certain aspects of the regional business. You will ensure that the hub contributes to our global operating model in an efficient and productive manner by overseeing operating procedures and assisting/instructing resources where necessary to ensure exceptional delivery of services. Partnering with HR, you will implement recruitment, onboarding, and development strategies that will promote employee development, satisfaction, and retention. Your demonstrated ability to lead and motivate teams, manage cross-functional departments, and drive operational excellence will position the hub as an employer of choice locally.
ROLES & RESPONSIBILITIES
- Responsible for operating systems, policies and procedures within the hub (including development, implementation and continual improvement of processes) to best achieve overall business goals.
- Collaborate with global heads of function to implement new or enhanced processes to support our customers.
- Identify areas of improvement and propose corrective actions to relevant managers to create efficiencies within the business ensuring that regulatory compliance is met.
- Act as the senior Company representative for the hub.
- Build and maintain strong working relationships with external business partners and be the point of contact for various suppliers and contractors.
- As required, assist our regional compliance, banking and treasury teams with any local representation requirements.
- Ensure the adequate management of office equipment and supplies for new and existing employees and manage the office space.
- Maintain and build hub culture through proven recruitment strategies, initiating recognition and reward initiatives and partnering with stakeholders – e.g. monthly and company-wide celebrations and events.
- Ensure proper onboarding of new employees from office tours, desk set up, seat allocation, etc.
- Support local functional leadership and HR with employee behaviour concerns, general office conduct and other workplace issues.
- Support global management with HR matters, including interviews; performance management; employee wellness; termination; and restructures, with the support of the Philippines HR Business Partner.
- Assist the team with other administrative and operational duties that contribute to the overall success of the Money Transfer Segment.
POSITION REQUIREMENTS
- Bachelor’s degree in Business Administration, Management, or a related field (MBA is a plus).
- At least 5-10 years of experience in a managerial role, with a focus on business development and operations management.
- Strong leadership and team management experience, particularly in financial services, ideally within foreign exchange and/or cross border with a focus on people and change management.
- Technically savvy with strong business acumen.
- Effective communicator who is comfortable interacting across all levels.
- Quick to adapt to change and ability to wear multiple hats.
- Ability to manage various projects simultaneously and switch quickly between tasks.
- Ability to exercise discretion, maintain confidential information and exercise independent judgment.
PERKS & BENEFITS
- Healthcare
- Retirement Plan
- Employee Stock Purchase Plan
- Paid Vacation / Sick Leave
Ria Money Transfer is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Check out our website to learn more about the company at: http://www.riamoneytransfer.com/
The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.
Do you want to work for Ria Money Transfer?
Be a part of our team that is driven, open, humble and transparent.
